FAQ
89bd FAQ — Bonus, Deposit and Support
The most common questions that come up when using 89bd — how to get the welcome bonus, how to deposit via bKash, how to verify your account, betting on BPL and international matches, and how to reach support — all covered in one place on this page. Every answer is written in plain language so both new and experienced players can understand easily. Applicable to players aged 21+.
Contents — Quick Jump
Bonuses and Offers
All common questions about the 89bd welcome bonus and other offers are answered below. Before claiming a bonus, it is a good idea to read the terms and conditions once.
When you open a new account and make your first deposit, 89bd automatically adds the welcome bonus. The bonus rate is 120% — meaning if you deposit ৳1,000 you get ৳1,200 as a bonus, making your total balance ৳2,200. The maximum bonus is up to ৳8,000. To withdraw the bonus, you need to wager the bonus amount 20 times — for example, for a ৳1,200 bonus the wagering target is ৳24,000.
No. The welcome bonus at 89bd applies only once per player — one per account, one per device, and one per mobile number. If you try to claim the bonus by opening multiple accounts, all of those accounts may be closed. Use a single account honestly and make the most of the bonus.
Yes, you can cancel a bonus if you wish. However, keep in mind that cancelling a bonus will also remove the bonus amount and all winnings earned from it. Only your original deposited amount will remain. To cancel a bonus, contact the 89bd support team via live chat.
Every bonus at 89bd has a set expiry period. The wagering requirement must be met before that period ends, otherwise the bonus and any balance earned from it will be cancelled. Right after receiving a bonus, you can check how many days it is valid in the bonus section of your account. So it is best to start playing without delay once you receive a bonus.
A wagering requirement means you must place bets using the bonus amount a set number of times before you can withdraw those winnings. At 89bd, the wagering requirement for the welcome bonus is the bonus amount × 20. Example: if you deposit ৳13,400 you receive ৳8,000 as a bonus and the wagering target will be ৳8,000 × 20 = ৳1,60,000. Every bet you place gradually counts toward this target.
Verification and Documents
Account verification is an important part of 89bd's security system. Providing the correct information ensures the process is completed quickly.
Verification is important for two main reasons — first, to secure your account and prevent anyone else from using your identity. Second, to prevent fraud in financial transactions. 89bd wants to ensure that every account belongs to a genuine adult (21+) person. Once verified, the withdrawal process also becomes easier.
89bd may request verification when you make a large withdrawal for the first time, when an unusual transaction is detected, or when you update your account details. In some cases, verification may also be requested shortly after registration. If you are notified by email or live chat, it is best to submit your documents quickly, as a pending verification can put your withdrawals on hold.
For proof of identity, a National ID Card (NID), passport, or driving licence is generally accepted. For proof of address, a utility bill or bank statement may be required. Photos must be clear and legible — blurry or partial images may be rejected. The 89bd support team will let you know if any additional information is needed.
Yes. At 89bd, the name you registered on your account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. When registering, enter the name exactly as it appears on your payment method. If you have already provided an incorrect name, contact support.
The reason for rejection is usually communicated by email — perhaps the image was unclear or the document had expired. Contact the 89bd support team via live chat, understand the reason, and submit a new copy of the correct, clear document. In most cases, verification is completed successfully once the right documents are provided.
BPL and International Matches
All information about betting on BPL, IPL, T20 World Cup, and other international cricket. For more details, see the 89bd cricket betting page.
Yes. At 89bd you can bet on BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and all international matches featuring the Bangladesh Tigers. Once a series begins, the matches will appear automatically in the sports section. You need sufficient balance in your account to place bets.
Popular cricket markets available at 89bd include — Match Winner, Top Batter, Top Bowler, Runs in the First Over, Total Runs (Over/Under), Wicket markets, and Innings Score. The number of available markets may vary across ODI, Test, and T20 formats. All markets can be viewed and bet on before the match begins.
Yes. 89bd offers live in-play betting, where you can bet at real-time odds while a match is in progress. Odds change ball by ball with the situation, so making decisions at the right moment is important. All ongoing matches can be seen by entering the live betting section.
To place an accumulator or multi-bet at 89bd, add your selections from multiple matches to the bet slip and choose the 'Multi' option. You will win the accumulator payout only if all selections win. Keep in mind that if even one selection loses, the entire bet is lost. For example, placing a ৳100 bet on three selections with odds of 1.50, 1.70, and 1.90 — if all win, you receive ৳484 back.
Contact and Support
The 89bd support team is ready to help with any issue. For information on responsible gaming, see the responsible gaming page.
The 89bd support team works seven days a week, 24 hours a day (24/7). Whether it is night or day, during a match, or if you have an issue with a withdrawal — you can reach out for help at any time. There are no fixed working hours, so you do not need to wait even in urgent situations.
89bd has two support channels. First, live chat — you can open the chat window directly from any page on the site and get immediate help. Second, email — for less urgent matters or when you need to send documents, contacting by email is a good option. Both channels support communication in Bengali and English.
Yes. The 89bd support team is able to assist Bangladeshi players in Bengali. If you ask a question in Bengali via live chat or email, you will receive a reply in Bengali. You can also contact us in English if you prefer.
Before contacting support, have the following ready: your account username or registered mobile number, a detailed description of the issue (when it happened, which transaction or game), and any relevant screenshots or transaction IDs. This will significantly reduce the time needed to resolve the issue, and the 89bd team will be able to help you more quickly.
First, try resetting your password using the 'Forgot password?' option on the 89bd login page. If that does not work or your account is locked, contact the 89bd live chat support. If you provide your registered mobile number and email, the team will be able to resolve the issue quickly.
Money Deposits
You can easily deposit money at 89bd using popular mobile banking methods in Bangladesh. To learn all the rules of the site, see the about us page.
The minimum deposit at 89bd is ৳300. This applies to all methods — whether you use bKash, Nagad, Rocket, or bank transfer. You can start playing slots, live casino, or sports betting with just ৳300.
There are four deposit methods at 89bd — bKash, Nagad, Rocket, and bank transfer (including major banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank). Every method provides a secure and direct transfer. Choose whichever is most convenient for you.
Log in to your 89bd account, go to the deposit section, and select the bKash option. Send the amount to the specified bKash number and enter the transaction ID in the deposit form. If the details are correct, your 89bd account balance will be updated within a short time. You can start from a minimum of ৳300.
89bd does not separately claim any additional fee on deposits. However, any standard transaction charge applied by your bKash, Nagad, or Rocket app will follow that service's own policy. For more details, you can ask the 89bd support team.
First, wait a little while, as there can sometimes be a short delay due to network issues. If the balance still has not arrived after some time, contact the 89bd live chat support and provide the transaction ID, amount, and time of your bKash/Nagad/Rocket transfer. The team will verify it quickly and resolve the issue.
Have more questions? We are here to help
If the answers above have not resolved your question, the 89bd support team will help you directly. You can contact us via live chat or email in both Bengali and English — seven days a week, 24 hours a day.
24/7 Live Chat
Email Support
Bengali and English
Email: [email protected]