For ages 21 and above

Responsible Gaming —
Stay in Control

89bd believes that gaming is entertainment, not a burden. We want every player to know their limits, play consciously, and play safely. On this page you will find self-control tools, ways to recognise warning signs, and paths to get support.

Safe Gaming Environment

For Ages 21 and Above Only

24/7 Support

What does responsible gaming mean?

Responsible gaming means treating gaming as a source of entertainment — not as a livelihood or an alternative income. Spending time on an online casino or betting site can be enjoyable, but when it causes financial stress, damages family relationships, or leads to mental discomfort, it is important to take notice. At 89bd, we do not just offer a gaming experience — we want you to play in a healthy way and stay in control.

The terms and conditions of this site clearly state that players must remain aware while using the account and must follow the platform's guidelines. It is every player's responsibility to follow these guidelines to ensure responsible conduct.

Gambling addiction is a recognised mental health condition. It develops gradually and often goes unnoticed by the person affected. However, with timely support and a review of one's habits, it is possible to overcome this problem. We are committed to helping you on that path.

Self-control Tools

89bd provides several tools to help you maintain full control over your gaming. These can be used at any time and make your experience safer.

Set Deposit Limits

Set a maximum amount you will deposit daily, weekly, or monthly in advance. Once set, this limit cannot be increased before the specified time period has passed.

Session Time Limits

Set a maximum duration for uninterrupted play. When the set time is up, the system will prompt you to take a break.

Temporary Break (Cooling-Off)

If you want to pause for a while, you can temporarily suspend your account for a set period — from one day to several weeks.

Self-Exclusion

If you need a longer break, activate self-exclusion. Once this step is taken, the account cannot be opened until the set period has ended.

Review Gaming History

You can view your deposit, withdrawal, and game records at any time. Analyse your own habits and decide whether your gaming pattern is healthy.

Direct Support Team

If you need help using any responsible gaming tool, contact 89bd via 24/7 live chat or email — support is available in both Bengali and English.

Recognise the Warning Signs

If you notice one or more of the following signs in yourself, consider stopping and seeking support.

You feel a repeated urge to return to gaming to recover money you have lost.

Once you start playing, you cannot stop and end up playing much longer than planned.

You are taking money from household expenses or emergency savings to play.

You are hiding your gaming from family or friends.

You feel restless, irritable, or anxious when you are not playing.

You are giving gaming more priority than work, studies, or family responsibilities.

You are playing with borrowed money and are unable to pay it back.

You are using gaming to relieve stress or escape feelings of loneliness.

Ask Yourself

Ask yourself the following questions regularly. Honest answers will help you stay aware at the right time.

Did I stay within my budget while playing last week?
Did I set a time limit before I started playing and stick to it?
Did I keep playing after a loss just because I wanted to win?
Did I skip quality time with family or loved ones in order to play?
Did I cut other expenses or use savings to cover gaming costs?
Does my mood or state of mind get affected when I do not play?

If most of your answers are "yes", consider seeking help. This is not a sign of weakness — it is a decision to take care of yourself. Read our FAQ — there you will find answers to more questions about responsible gaming.

Where to Get Support

You are never alone. The right support is available, and deciding to seek it takes courage.

89bd Support Team

For any issue, use 89bd's 24/7 live chat or write to us at: [email protected] — support is provided in both Bengali and English. Our team will give immediate assistance with self-exclusion or setting limits.

Talk to Family and Trusted People

Speak openly with a family member or a trusted friend. Sharing your experience reduces mental stress and gives you strength to deal with the problem. The people closest to you are often the greatest source of support.

Professional Counselling Services

Psychologists and counsellors can help effectively with gambling addiction or managing stress. Counselling services are available at both government and private mental health centres in Bangladesh. It is good to seek advice in time, even before reaching a crisis.

89bd's Commitment

Responsible gaming is not just a policy — it is part of 89bd's core values. We uphold this commitment through specific measures.

Age Verification

Age is verified at the time of account creation. Those under 21 will not be able to open an account.

Transparent Information

All game rules, bonus conditions, and payment policies are clearly communicated. There are no hidden terms.

Fast Self-Exclusion

A self-exclusion request is processed promptly. Once active, the player cannot reverse it themselves.

Data Protection

In accordance with our privacy policy, your personal information is stored with the highest security and is not shared with third parties.

Keep Gaming as Entertainment

Winning and losing are both a normal part of gaming. But when you cannot stop after losing a certain amount and keep thinking "I will win this time", that is when the problem begins. The outcome of each game or bet does not depend on the previous one — every round is independent.

We always advise: set a budget in advance and decide to stop once you have lost that amount. Be happy when you win, but resist the temptation to chase those winnings further. Never use money in gaming that, if lost, would cause problems for your household.

To learn more about 89bd, visit our about us page — there you will find details about the platform's payment methods, security measures, and support services.

Frequently Asked Questions

Self-exclusion is a feature that lets you block access to your account for a set period of time. To enable it, contact 89bd's 24/7 live chat or submit a request by email. Once self-exclusion is active, your account cannot be reopened before the set period ends.

Lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this delay helps prevent impulsive decisions made in the heat of the moment. Contact our support team for details.

If an account belonging to someone under 21 is identified, it will be closed immediately and any remaining balance will be returned. Registering with false information is a violation of our terms and conditions.

If you think a family member is struggling with a gambling problem, speak to them calmly. Show a supportive attitude rather than placing blame. Seek help from a professional counsellor if needed. You can also inform the 89bd support team — they can help take steps to close the account.

No. While self-exclusion is active, you cannot access your account and will not receive any bonuses, promotions, or marketing communications. This period is intended as a complete break.

A session time limit is a signal, not a permanent restriction. When the time is up, you will see a break reminder. You may continue playing if you choose, but take a moment to pause — drink some water, take a short walk. A mindful break leads to better decisions afterwards.

Responsible Gaming —Stay in Control

Age limits are strictly enforced